Contact/FAQ

 

We have found that most customer questions can be answered from the list below, and don’t need our help at all.

 

How do I start a Return/Exchange:

Read and follow our easy Return/Exchange process here: 
https://vikingcycle.com/pages/return-exchange-policy

  

What is the status of my Return or Exchange:

If you have already gone through our Return/Exchange online process and you have shipped your items back to us, once we receive the products at our warehouse, please allow 5-7 business days for your Return/Exchange to be processed.

To speed this process up, you can email us your tracking number to show that it has arrived at our warehouse, and we will make sure to process your Return/Exchange when we are back from our break.

 

Wrong item sent or missing item:

If we sent you the wrong item, or forgot an item in your order, please send us pictures of the incorrect item and let us know which item from your order is missing/wrong and we will ship you a new item immediately.

 

Store Hours:

Store: Monday-Friday 8:00 AM - 4:30 PM
Email: info@vikingcycle.com
Phone Number: 1 (855) 515-6884
Contact Form: On this page.

 

If you still need help after reading our Frequently Asked Questions please email:

info@vikingcycle.com

Please allow 24-48 hours for a response from our team

Address:

Viking Cycle
340 N. Palm St. Suite A
Brea, CA 92821
USA